- Manage Production Support processes and procedures, including Change, Incident, Problem, and Service Management
- Conduct Root Cause Analysis, troubleshoot issues, and implement workarounds for defects in production environments
- Provide comprehensive investigation and communication support for all critical business-impacting incidents related to Investment Banking applications
- Assume IT Service ownership responsibilities, including service continuity, Service Sustainability Program (SSP), and support for engineering teams with analysis, DevOps, production deployments, risk, and compliance
- Monitor and track production issues using ticketing systems such as ServiceNow and Jira, ensuring thorough follow-up to resolution
- Deploy software on Linux and Windows across multiple environments
Your skills
- Expertise in Production Support processes and procedures
- Strong analytical skills for Root Cause Analysis and troubleshooting
- Experience with ticketing systems like ServiceNow and Jira
- Knowledge of patch management and vulnerability management practices
- Hands-on experience with infrastructure troubleshooting for Linux and Windows environments
- Basic understanding of DevOps and related tools such as Jenkins and Ansible
- Proficiency in shell scripting, SQL scripts, and working with Oracle and PostgreSQL databases
- Previous work with role-swap and disaster recovery (DR) test procedures
- Experience in creating and supporting CI/CD pipelines
More Information
- Experience Level Junior
- Total Years Experience 0-5
- Radio field Option 2
- Dropdown field Option 1
- Multiple Select field Option 1
- Checkbox field Option 1
