Support Analyst with English
Location: In Person
We are currently recruiting passionate, motivated, and enthusiastic English-speaking Contact Center Associates to join our team and provide Security and/or Compliance support via multiple customer engagement channels.
Responsibilities
- Responding to all customer service requirements, agreed with telephone service
- To aim to resolve all queries on a first-call resolution basis
- Customers Engagement and Experience
- Ability to interact with customers on a personal level
- Communicate clearly and effectively during all calls
- Provide exceptional customer experiences at every customer touchpoint
Qualifications
- You have a great level of English (minimum B2/C1) as well as minimum secondary education
- Excellent communication skills in English in both verbal and written forms
- Preferably some previous experience in customer service – ideally in a Contact Center or perhaps in retail either would be great
- Ability to work flexible shifts whilst displaying impeccable schedule adherence
- A team player with a positive outlook and a passion for customer service
- Strong attention to detail and the ability to multi-task
- Excellent computing skills
- Strong decision-making and problem-solving skills
- Interest in Cyber Security and IT fields is a plus
More Information
- Experience Level Junior
- Total Years Experience 0-5
- Radio field Option 3
- Dropdown field Option 2
- Multiple Select field Option 2
- Checkbox field Option 2
