Partner Support Agent

Full Time July 5, 2024

As a Partner Support Agent, you will maintain business relationships with our partnering boutiques by answering their operational requests regarding order fulfilment, shipping, returns, and more.

What you’ll do:

Provide excellent partner support in business English
Advise partners on order fulfilment process and other policies in accordance with General Terms & Conditions
Address technical issues concerning our systems, adequately report them and suggest short-term solutions
Update partners’ information in our systems
Collaborate with different departments of the company to provide the best possible solutions for the customers and partner boutiques
Represent our company to third parties by writing with boutiques interested in working with us

What we are looking for:

Strong communication skills both in written and spoken English
Ability to resolve complex issues with compromise that both parties accept
Ability to collaborate effectively with colleagues across different departments
High attention to detail and ability to easily adapt to a fast-changing environment
Willingness to work on emails and chat
Availability between 90-110 hours per month within standard office hours
Optional – possibility to work from the office in Warsaw

What to expect from us:

A truly multicultural, respectful work environment – we currently have employees from 35 different nationalities.
A lovely and vibrant office in Warsaw.
Weekly lunch covered by our company available at the office on Tuesdays
Weekly breakfast covered by our company available at the office on Thursdays
Unlimited snacks, fruit, great coffee, tea and a variety of soft drinks at the office.
A flat hierarchy built on trust and collaboration.
A ton of fun because we like what we do.
Employee discount for shopping on www.showroom.pl
Mandate contract