Job description
Location – Hybrid
Notice Period: 0-60 days
Shift: 24*7 support
Knowledge and Skills:
• Transmissions related – zOS Mainframe, JCL, Control-M, Elastic
• Debug and understand mainframe JCL.
• Understand / manage file transfer protocols (Asway knowledge a plus)
• Understand Job Scheduling process (Control-M preferred)
• Elastic troubleshooting skills
• Office365 skills
• Good documentation and written skills – client facing.
• Client centric and good communication skills mandatory – client facing.
• Troubleshooting and diagnostic skills – mandatory
Responsibilities:
• Subject matter experts responsible for skilled Level 3 activities
• Resolve complicated issues escalated from Level 2 teams.
• Perform in-depth Root Cause Analysis (RCA) and Problem Management activities.
• Handle Major Incidents and drive SWAT Calls implementing Risk.
• Implement Level 1 & 2 complex Changes.
• Vulnerability remediation and Service Requests.
• Identify Continuous Service Improvement (CSI) initiatives to improve the quality of service and reduce the cost of Operations through Shift Left Service delivery.
• Lead Audit and DR activities as per schedule
• Patching for all supported products
• Introducing automation and/or CI continuous improvements (e.g.., health checks, patching, minor repetitive changes)
• Trend analysis on tickets for improvement opportunities for alerts and abatement of SINCs
• Capacity management
• Training / mentoring L2 analysts to groom further expertise.
• Cross-training other members of the team to build more breadth in coverage.
• Participate in training for new technologies as delivered by the ENG teams for support.
• Backup for the Operations Manager in his/her absence with change approvals
• Backup for the Operations Manager in his/her absence with attendance at CABs
• Attendance at the morning call to participate in prior-day’s color call.
• Overseeing and participating in documentation maintenance
• Creation of documentation for each lesson learned by lower-level analysts to utilize in training.
• Overseeing quarterly access reviews
• Overseeing ticket quality
• Maintaining the monthly middleware metrics
• Oncall escalation support and upkeep of Oncall Schedules
• Overseeing the creation of and sharing the weekly team roster for the team
• Knowing escalation paths and expectations for least impacts to business and clients (e.g., CHAPS, ETR, HFS…)
• Acknowledging change tasks for proper content
• Debug and understand mainframe JCL.
• Understand / manage file transfer protocols.
• Understand Control-M job scheduling.
• Elastic troubleshooting skills
• Responding to client requests over phone / email
• Troubleshooting and diagnostic skills – mandatory
• Training and coaching team
IT Infrastructure Services – Other
IT Services & Consulting
IT & Information Security
Full Time, Permanent
IT Infrastructure Services
Education
Any Graduate
Any Postgraduate
Any Doctorate
More Information
- Experience Level Junior
- Total Years Experience 0-5
- Radio field Option 1
- Dropdown field Option 1
- Multiple Select field Option 1
- Checkbox field Option 1
