Field Service Engineer

• Ensure that all requests for onsite service support for the product range are dealt with in a prompt and professional manner.
• Proactively look for leads for new machines, accessories and other services.
• Be familiar with the company’s product life cycle in order to be able to advise customers regarding obsolescence.
• Report on competitive equipment and activities at customer sites.
• Ensure that adequate preparation and planning is made before each visit so that the job is completed correctly without the need for further follow up visits.
• Ensure that planning for visits including travel is carried out in the most cost-efficient way and that there is smooth pre-visit and post visit communication with the customer.
• Have a basic understanding of our 80 applications.
• Responsible for quality of own work.
• Ensure all administration is accurate and up to date, to the latest company requirements using the tools provided.
• To submit expenses and other paperwork within the required timeframe.
• Contribute to the company’s efforts to improve customer satisfaction, reduce costs and improve quality using the ITW Tool Box and other process’s as required.
• Carry out any other ad hoc duties, as requested, in line with the requirements of the role in order to support the Service department and wider business.

KEY COMPETENCIES

• Ability to pick up technical training, processes and systems quickly
• Basic awareness of costs and own impact on margin
• Flexible, resilient, open minded
• Computer Literate
• Well organized with good time management skills
• Good written and verbal communication skills including fluency in English and the local language
• Excellent interpersonal skills
• Team player.
• Customer oriented.

KEY EXPERIENCES

• Relevant experience in a similar role.
• Technical fault-finding experience with both electro-mechanical and servo hydraulic systems.

Qualifications

• Relevant technical qualifications in mechatronics, mechanics, electrical, electronic engineering or equivalent
• Full, clean local driving license without restrictions.

Additional Information

• Typically 9 to 5 role, but must be flexible to customer requirements.
• Ability to travel (including internationally occasionally) and stay away from home at short notice.
• A variety of environments with limited physical discomfort due to temperature, noise, dust etc.
• The job holder will be required to be on their feet for a large part of the day, and some manual handling is required.

This is an opportunity to join a high-performance team where you can have a significant impact. Benefit from competitive compensation and benefits. An equal opportunity employer.