All the responsibilities we’ll trust you with:
Webshop maintenance
In this role you’ll ensure correct images and descriptions are displayed for products and maintain translations for all text on the website. Ensuring marketing assets are maintained on the live system correctly and at the right time will be another part of your responsibility. You’ll also manage the lifecycle of the product catalogue as well as coordinate with the operations team for pricing implementation.
Coordinate launch timings
Your main responsibility involes aligning with Digital Merchandiser, Marketing, Sales and Product Teams on execution timelines. You’ll also give feedback on feasibility of pre-order launches to ensure the best customer experience.
Respond to webshop errors
Managing daily monitoring of webshop error identification and taking action on errors found is another key aspect of your role as well as documenting all error handling in the ‘Error handling’ communication channel.
Responding to customer service requests that require backend changes
On a daily basis, you’ll resolve and respond customer service tickets that involve the webshop or webshop backend and follow the guidelines set out by the Customer Experience Specialist.
Test webshop deployments
Running multiple tests with different scenarios whenever there are deployments and giving feedback discovery of bugs/defects to the eCommerce Manager/ technology partner for correction will be another part of your responsibility.
Creation of voucher code and promotions
At the request of the business, customer service or marketing, voucher codes should be created and distributed. You’ll create and test promotions requested by the sales/marketing teams.
Your areas of knowledge and expertise that matter most for this role:
- Highly organised with problem solving mentality
- Experience in webshop content management
- Experience in SAP Commerce
- Understanding of various systems including ERP, CMS, PSP, CRM and PIM. HTML skills/insights
As an employer, we value diversity and support people in developing their potential and strengths, realizing their ideas and seizing opportunities. We believe passionately that employing a diverse workforce is central to our success. We welcome applications from all members of society irrespective of age, skin colour, religion, gender, sexual orientation or origin.
More Information
- Experience Level Junior
- Total Years Experience 0-5
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