What a typical day looks like:
- Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs
- Handle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution
- Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customers
- In charge of tracking relevant metrics and drive action items based on results KPIs.
- Coordination with local Hungarian warehouse and logistics area of shipments following the shipping instructions requested by the customer, comprehension incoterms and import of records.
- Correct follow-up and coordination of the different operational areas involved in the planning of production and delivery of FG of a project, in order to help the client in all their requisitions, exceeding their expectations.
- Monitoring of customer demand, reception of purchase orders and coordination with material and production control for the manufacture of the models requested as a priority by the customer
- Involve in CFT, Operations and customer meetings.
The experience/qualification we are looking to add to the team:
- Demonstrate good speaking and writing skills in English + Hungarian.
- At least Bachelor’s degree (BA or BS)
- 3 years’ experience in a Customer Service-related position
- Eligibility to work in Hungary (EU).
What you’ll receive for the great work you provide:
- Challenging job
- Opportunities for development
Location: Gyál
TK43
- Site
Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We’re happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [email protected] and we’ll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).
More Information
- Experience Level Junior
- Total Years Experience 0-5
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