Job description
- Accurately record and maintain customer information, interactions, and transactions in the company’s CRM (Customer Relationship Management) system.
- Answer customer inquiries and provide information on products, services, or policies. Address customer concerns, complaints, or issues in a courteous and timely manner.
- Investigate and resolve customer problems or complaints effectively. Find creative solutions to meet customers’ needs and exceed their expectations.
- Collaborate with team members, supervisors, and other departments to resolve complex issues and improve customer service processes.
- Communicate with customers through various channels, such as phone, email, chat, and social media, as needed
Customer Retention – Voice / Blended
Medical Services / Hospital (Diagnostics)
Customer Success, Service & Operations
Full Time, Permanent
Voice / Blended
Education
Any Graduate
Key Skills
Skills highlighted with ‘‘ are preferred key skills
Call Center Management, Call Center Operations, Inbound Calls, Customer Handling
Inbound Customer Service, Inbound Voice Process, Bpo Customer Service, CRM Management
More Information
- Experience Level Junior
- Total Years Experience 0-5
- Radio field Option 2
- Dropdown field Option 2
- Multiple Select field Option 1, Option 3
- Checkbox field Option 2
