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CSS Project Specialist, Implementations – Projects – Change Management (remote)
Full time, Costa Rica, Poland, India
The CSS IPCM Project Specialist is accountable for delivering different types of projects involving (but not limited to) customer implementations and changes, as well as agency projects, internal product implementations, and core business process changes.
The position’s primary role is to deliver projects with a low complexity, which is measured by the scale and scope of the request. Complexity can be the number of countries or the complexity of the customer or product. Complexity is determined by the IPCM Management team when assigning the request based on the information gathered from the vetting.
As a CSS IPCM Project Specialist, you will
- Plan projects according to the defined scope
- Confirm all necessary resources are assigned per the project scope
- Leverage regional and local resources and resources from the different departments and functions to support projects
- Facilitate effective and constant communication with all project participants (internal/external)
- Facilitate and drive decision-making and escalation concerning the projects assigned
- Manage Project risks and maintain project plan updates
About you
- Previous experience leading low-complexity projects in travel management operations
- You are well versed in CSS processes and procedures, reporting capabilities, and have a good background in CSS systems
- You have a good understanding of client reporting requirements and data flows, Agency Operations’ end-to-end processes, and resource and peer collaboration across functional teams
- Good communication skills (written and oral) in English
- Advanced knowledge of Word, Excel, and PowerPoint
- Ability to work under the stress of meeting deadlines
- Ability to facilitate and resolve risks, issues, and showstoppers
- Experience using Project management software and GDS is a plus
- Must be reliable and be flexible with working hours based on the needs of the projects
About us
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves.
You’ll be offered
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- Work From Anywhere program: you have the potential to work remotely in another country for up to 60 days per year!
- An inclusive work environment where diversity is celebrated
More Information
- Experience Level Junior
- Total Years Experience 0-5
