- Provide L1 support including desktops, laptops and printers and other IT related accessories
- Carry out initial troubleshooting and resolve the issue; if not escalate to L2 support or corresponding OEM
- Raise ticket within supplied ticketing system and update and close with end user confirmation
- Install and configure Windows Operating Systems and application software Like MS-Office, Outlook, Antivirus etc.
- Install, configure and upgrade security software (e.g. Antivirus programs) like McAfee or Kaspersky software
- Install, configure and troubleshoot various PC Hardware Components
- Configure and troubleshoot of LAN and Wi-Fi setup
- Install and troubleshoot Printer, Scanner and Projector
About You
- 1-2 years of experience as a Desktop Engineer from any industry
- Hands on experience in troubleshooting in Desktop, Laptop and PC Hardware
- Strong experience in Anti-Virus software installation and Management
- Good experience in configuration and troubleshooting of Network Devices
- Basic knowledge of Server administration and Server hardware
- Good working knowledge on MS-Office
- Good communication and problem-solving skill
- Any bachelor’s degree with IT background would be a plus
Skills:- Desktop, Operating systems, Antivirus, Desktop administration, Computer Networking, Hardware installation, Hardware troubleshooting, MS-Office and Software installation.
More Information
- Experience Level Junior
- Total Years Experience 0-5
- Radio field Option 2
- Dropdown field Option 2
- Multiple Select field Option 2
- Checkbox field Option 3
