Job description
Based on recruiter search
Roles and Responsibilities :
- Handle customer queries via phone calls, emails, or chats in a professional and courteous manner.
- Provide accurate information to customers regarding products/services offered by the company.
- Resolve customer issues promptly and efficiently while maintaining high levels of satisfaction.
- Meet performance targets set for first call resolution rate, handle time, abandoned call rate, etc.
- Collaborate with team members to achieve common goals and objectives.
Job Requirements :
- Strong English language skills (spoken & written).
- Proficiency in Hindi language is an added advantage.
- Knowledge of Kannada/Malayalam languages is desirable but not essential.
Customer Success Associate
IT Services & Consulting
Customer Success, Service & Operations
Full Time, Permanent
Customer Success
Education
B.A in Any Specialization, B.Com in Any Specialization
Post Graduation Not Required
Key Skills
Skills highlighted with ‘‘ are preferred key skills
English, Customer Service, Kannada, Hindi, Voice Process
Inbound Voice Process, Malayalam, Customer Support, Bpo Customer Service, Domestic BPO, English Language
More Information
- Experience Level Junior
- Total Years Experience 0-5
- Radio field Option 1
- Dropdown field Option 2
- Multiple Select field Option 2
- Checkbox field Option 2
