Assistant Store Manager

OUR BRAND, OUR PEOPLE

Welcome to the irreverent, sensual and glamorous world of Patrizia Pepe!

We are a pioneering fashion brand, rapidly expanding across the globe, whose collections are the result of a bold vision and innovative drive expressed in the quality of the materials and in the attention to detail.

We truly believe that people can make the difference and therefore we invest in developing our team.

We employ approximately 700 people globally that, as well as our products, are our most valuable asset and the heart of everything we do.

We constantly seek creative and dynamic like-minded individuals.

Join us now to help our brand continue to grow and transform day by day to reach new goals.

If this role sounds like you…we are eager to receive your application!

Assistant Store Manager _ Firenze:
ABOUT THE JOB

The Assistant Store Manager is responsible for supporting the Store Manager in ensuring the achievement of the store business goals (sales and profitability) as well as to promote and enhance the brand, in line with corporate policies and procedures.

Responsibilities:
Sales and Customer Management

Establish and implement Action Plans, in agreement with the Store Manager, in order to develop sales for each product category and customer segment

Always maintain a strategic approach focused on developing, monitoring and improving measurable statistics that drive the company towards quantitative and qualitative targets

To support the Store Manager in managing the team to maximize sales, traffic flow, floor coverage and customer engagement

Ensure all team members follow company policies and procedures

Ensure implementation of CRM initiatives to develop a customer network for the shop

Team and Talent Management

Ensure, in agreement with the Store Manager, the development of motivation, sense of belonging and company involvement

Be able to influence and persuade team members towards desired results and apply conflict resolution techniques according to company policies and procedures

Customer Value and Service Proposition

Support the Store Manager in creating, modelling and managing a highly productive sales environment by providing consistent training and coaching and leading by example at all times

Ensure visual merchandising and maintenance standards are met at all times

Brand Evangelization

Feel, teach and educate brand aesthetics and embody a strong sense of fashion sensitivity and enthusiastic attitude towards internal and external customers

Oversee customer development by designing and supporting strategic initiatives that build the customer base and increase repeat business

Take responsibility for maintaining Patrizia Pepe style across all touch points including associate presentation, dress code, visual standards, maintenance and merchandising to create a fully branded environment.

Visual and Operational Execution

Maintain Patrizia Pepe standards of the neat, clean and organized sales floor, till and fitting room ensuring that the shop environment is safe for employees and customers

Support the Store Manager in conducting all visual directives ensuring that floor mapping and fitting is properly planned, scheduled and executed smoothly within the allotted time period

Support the Store Manager in overseeing the efficient and productive handling of all merchandise, including receiving and processing of shipping, floors and replenishment systems, maintaining stock procedures

Ensure the efficient operation of all shop operations and daily operating procedures

Ensure that shop audit compliance and shrinkage results meet company loss prevention standards

Consistently adhere to all operational procedures and guidelines.

WE ARE EXCITED ABOUT YOU IF YOU HAVE:

Consolidated experience of at least 3 years in the job in structured contexts in the women’s clothing sector or similar, characterized by assisted sales;
Strong orientation towards achieving objectives and strong problem-solving skills;
Competence in the management and planning of the various store activities, from staff turnover to the monitoring of performance indicators;
Great people management skills and good standard of numeracy;
Being resilient and able to adapt quickly to changing factors

ABOUT US

What you can expect in working with us:

Emphasis on collaborative company culture and exposure to a global business based across 3 continents.

A competitive compensation package where you will be rewarded and recognized for the value and commitment you bring to our business.

Join a dynamic team where you will have plenty of opportunities for growth and development.

Countless opportunities to learn and make a real impact in shaping the Fashion Industry’s future.

Our bright and colorful headquarters in Florence and Milan are essential, but meticulously finished to offer a modern workplace designed to facilitate interactions between all teams.

Being part of a family-own business that thinks globally, but remains loyal to its original core values.

A fast-paced environment that thrives on innovation but embraces simple values with a clear organizational model.

At Patrizia Pepe, whether we’re designing our latest fashion collection, expanding into a new international market, or providing expert styling advice to our loyal customers, we never forget to value diversity and celebrate inclusion. We recognize that the diverse talents we bring to our global workforce are directly linked to our success. That’s why we always look for people who will show up as their whole selves. We thrive to create a diverse and welcoming workplace that includes colleagues with different backgrounds and experiences. That’s our style!