We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
WHAT YOU WILL EXPERIENCE IN THIS POSITION:
In this position, you will get to:
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Provide technical support for Thermal products via phone, e-mail and Online Chat for Customers, Field Sales and Customer Service.
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Assist to develop new opportunities and interact with customers primarily to increase sales of an organization’s products and/or services.
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Process external and internal customer questions by telephone, virtual meetings and in writing concerning technical queries, quotes, in an efficient and timely manner.
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Process and maintain quotes within the ERP/Salesforce operating system.
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Assist Customer service team in reviewing customer complaints related to technical matters, addressing customer and escalating if needed.
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Assist Marketing department in technical trainings and marketing literature proofreading.
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Provide in-depth technical support for professional customers (Planners, Architects, Consultants, Installers, Contractors, Specialized Distributors and Representatives).
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Provide Pre-Design and Design deliverables, coordinate the work of other departments if this work was delegated to another executor.
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Manage and create quotes for configured and other MTO products.
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Provide support for troubleshooting installation issues & start-up assistance by telephone, virtual digital meeting and in writing.
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Know software products and develop technical simulations such as Heat loss calculation of piping and other applications.
YOU HAVE:
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Hold a Bachelor or Master Degree (Electrical , Mechanical Engineering) or equivalent through field experience.
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Experience:
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1+ years’ Customer service or Supervisory experience in an industrial environment;
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Proficiency in Architectural and/or Engineering drawings (process flow, electrical one lines, piping schematics).
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Ideally experience working with channels and electrical distribution.
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Ideally some SAP experience.
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Ideally some Thermodynamics experience
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Skills:
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Languages: fluent German and advanced level of English.
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Strong communication/interpersonal skills especially over the phone.
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Technical aptitude for product knowledge.
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Advanced Computer literacy: Microsoft Office Suite, AutoCAD, Bluebeam, PDF Foxit, CRM (Salesforce)
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Ability to multi-task and juggle shifting priorities to satisfy customer requests.
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Problem solving under adverse time constraints.
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Capable of working with Shared e-mail and phones: Team environment.
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This person should possess a “can do” attitude and be expected to learn product information quickly.
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Team player: have a positive and constructive impact on the team; professional attitude towards different positions working closely with within the operations organization.
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Capability to follow standard work processes and help create them when needed.
WE HAVE:
- A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
- At we believe safer systems ensure a more secure world. We connect and protect our customers with inventive electrical solutions. We design, manufacture, market, install and service high-performance products and solutions for mission-critical equipment, buildings and essential processes. Our solutions are helping build a more sustainable and electrified world.
- We are a $3.3B company with a dedicated team of more than 11,000 employees around the globe. Our comprehensive portfolio of enclosures, electrical and fastening, and thermal management solutions dates back more than 100 years and includes CADDY, ERICO, HOFFMAN, ILSCO, RAYCHEM and SCHROFF.
- Commitment to strengthen communities where our employees live and work
- We encourage and support the philanthropic activities of our employees worldwide
- Through in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
- Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:
- Innovative & adaptable
- Dedicated to absolute integrity
- Focused on the customer first
- Respectful and team oriented
- Optimistic and energizing
- Accountable for performance
- Benefits to support the lives of our employees
More Information
- Experience Level Junior
- Total Years Experience 0-5
- Radio field Option 3
- Dropdown field Option 2
- Multiple Select field Option 2
- Checkbox field Option 3
