Junior HR Services Specialist (2nd shift)

Full Time July 5, 2024 HR

PL1099

Qurate Retail Group Global Business Services center in Cracow is a member of the Qurate family that offers world-class Finance, HR Services, IT and Software Engineering to Qurate team members in Germany, Italy, Poland, the United Kingdom and the United States. Our GBS center is an exceptional facility, with an efficient and remarkable design and culture.

Currently we are looking for:

Junior HR Services Specialist (2nd shift)

We are looking for candidates who:

Have customer service mind-set and a proactive way of working to service the customers in a “can do” attitude
Speak fluent English
Want to develop within the field of HR
Present excellent communication skills, ability to operate in international, matrix organization and consumer oriented attitude
Have the ability to work independently and as a team member
Are able to handle multiple tasks simultaneously in a fast-paced environment
Are available to work from 3:00 PM to 11 PM (2nd shift) in a hybrid model, 3-5 times per month from the office location in Cracow
Experience in working in HR systems such as Workday and strong working knowledge of MS Office will be a strong asset
Experience using Case Management software is an asset
Up to 1 year of experience in HR or Customer Service will be an asset

Responsibilities:

Serve as the first point of contact for employees’ questions about HR policies and processes, including Benefits, Payroll, Compensation, and Talent Acquisition
Guide employees through HR-related queries and issues, assisting with transactions and educating them on system specifics
Record and track all customer calls in Qurate Retail Group Global Business Services internal Case Management System and ensure proper resolution
Provide timely, courteous, and professional customer service for calls and emails, resolving issues efficiently.
Perform other duties as assigned by the Manager

We offer:

General benefits:

Attractively located office with collaboration spaces, gaming room, football table, billiards and showers
Hybrid work model combining office & remote work
Onsite parking space for employees
Company performance related bonus
Referral program with financial bonus
Life Insurance
Retirement pension plan
Clear career path with the possibility to gain experience in international environment
Access to internal Learning Lab Platform with multiple trainings oriented for professional growth

Lifestyle benefits:

Access to MyBenefit platform (Multisport included)
Team Building activities
Charity initiatives
Opportunities to volunteer your time to company- driven initiatives, employee networks or organizations of your choice – 1 day/year
Working environment promoting diversity and inclusion